Help Center & FAQs
Quick answers to common questions about shopping, shipping, and account management on iBNK.
Frequently Asked Questions
How do I track my order status?
You can track your order at any time by visiting My Account → Orders or clicking 'Track Order' in the header. Enter your order number (e.g., BMC-20261013-XXXXXX) for live shipment status.
What payment methods are supported?
We support secure online payments via Stripe (Credit/Debit cards and supported digital instruments) and Cash on Delivery (COD) for eligible serviceable locations.
How does delivery location detection work?
Click 'Detect My Location' in the header or at checkout. If your browser permits location access, we retrieve your approximate city, area, and 6-digit PIN code to pre-fill your delivery details. You can always review and edit every field manually.
What is the return window for purchased items?
Most non-perishable products are eligible for a 7-day replacement or return from the date of delivery. Visit our Returns & Refunds page for full category-specific guidelines.
How much does delivery cost?
Orders ₹499 and above receive free standard delivery across India. For orders under ₹499, a flat delivery fee of ₹49 is added at checkout.
Still need assistance?
Our customer team is available daily from 9:00 AM to 8:00 PM IST.
